Refund Policy

Kaserafi has an easy to process, customer friendly refund policy

  1. a) I received a defective/damaged item, can I get a refund?

In case the product received by you is damaged or defective, you could return the product in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned product, we will inspect it. If the product is found to be defective or damaged, we will process the refund along with any shipping fees incurred.

  1. b) I received a wrong item, how can I return it?

In the unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will process the refund along with free 3 - 7 days returns

  1. c) I have changed my mind; can I return what I have bought?

 

In case of change of mind, before shipping your order, just call us to cancel your order or you can cancel it from your kaserafi account and we will process the refund along with any shipping fees applied to the same credit card/debit card or mobile money which will reflect in your account within 7-14 business days. If you wish to return the item after receiving it, you have up to 3days to return them, with the below terms and condition applied:

The return is in accordance with kaserafi returns policy

The items are in its original retail packaging (Sealed/Closed Box)

In cases, of clothing & fashion orders, the original tags and seal be present along with the original packaging

  1. d) I made a transaction via credit card / mobile money. How can I receive a refund?

In case if you cancel the order or if it’s cancelled before shipping, the amount will be refunded back to credit card/debit card or mobile money automatically which will reflect in your card within 3-5 business days?

If you cancel the order, products which are shipped but not delivered, you will receive a full refund within 24 hours. Upon request, we can arrange for a transfer back to your credit/debit card or mobile money. The amount may take up to 5 days to reflect in your card or mobile money statement, depending upon the issuing bank.

For delivered products, wherever the return reason is met as per kaserafi return policy and post inspection by our team, we will refund the product amount (excluding the amount paid for the original shipping fees) within 24 hours. Upon request, we can arrange for a transfer back to your credit/debit card or mobile money. The amount may take up to 5 days to reflect in your card/mobile money statement, depending upon the issuing bank.

  1. e) I made a transaction via cash on delivery. How can I receive a refund?

For more details you can contact us at 250 788 987 530 in RWANDA.

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